Conflict Resolution


Conflict is extremely destructive but if managed in a positive way can effectively resolve issues. Learn the 3 Stage Model plus insights into behaviour & culture.

Who is it for?

This course is ideal for those in managerial and supervisory roles and who wish to develop a range of behaviour management skills to effectively problem solve conflict situations positively.

What is it about?

  • Consider tools to overcome challenges by recognising and resolving conflicting needs.
  • Learn how to explore facts, options and solutions by effectively listening first and asking questions second.
  • How to positively manage conflict situations with a courteous and non-confrontational approach.
  • To identify the difference between assertive, aggressive and manipulative behaviour.


What will I get out of it?

  • Practical insights by using the 3 Stage Model and the carefully designed scenarios/role plays.
  • Increased understanding to group/team cohesion and having mutual respect.
  • Raised awareness of language, behaviour and culture.
  • An appreciation of the importance of effective communication.


Product CodeCRN
Duration1 Day

Course Overview

  • Overview the effective Communication basics.
  • Consider ways to overcome challenges by recognising and resolving conflicting needs
  • Develop a sensitivity to and awareness of the process of change
  • Introduce the Conflict Resolution – 3 Stage Model
  • Understand how Conflict Resolution skills can be used school-wide.

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This course has been certified by;

IOW Certfied ILM Certfied

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