Conflict Resolution

Conflict is extremely destructive but if managed in a positive way can effectively resolve issues. Learn the 3 Stage Model plus insights into behaviour & culture.

Who is it for?

This course is ideal for those in managerial and supervisory roles and who wish to develop a range of behaviour management skills to effectively problem solve conflict situations positively.

What is it about?

Consider tools to overcome challenges by recognising and resolving conflicting needs.
Learn how to explore facts, options and solutions by effectively listening first and asking questions second.
How to positively manage conflict situations with a courteous and non-confrontational approach.
To identify the difference between assertive, aggressive and manipulative behaviour.

What will I get out of it?

Practical insights by using the 3 Stage Model and the carefully designed scenarios/role plays.
Increased understanding to group/team cohesion and having mutual respect.
Raised awareness of language, behaviour and culture.
An appreciation of the importance of effective communication.

£495.00

Ratings:

Product Code: CRN

Duration: 1 Day

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Course Overview

Overview the effective Communication basics.
Consider ways to overcome challenges by recognising and resolving conflicting needs
Develop a sensitivity to and awareness of the process of change
Introduce the Conflict Resolution – 3 Stage Model
Understand how Conflict Resolution skills can be used school-wide.